The Doctor NZ Limited (NZCN 8214850) (we, us or our), understands that protecting your personal information and health information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information and health information provided to us, or otherwise collected by us on our website (Website) and when providing our healthcare services (Services) to you.
This Privacy Policy takes into account the requirements of privacy laws, codes and regulations in New Zealand, including the Privacy Act 2020 and the Health Information Privacy Code 2020 (Privacy Laws).
This Privacy Policy explains:
Personal information means identifiable information about you, for example your name, email, address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this policy may not apply to that information.
Health information means information about your health, including your medical history, information about any disabilities that you have or have had, information about any health services or disability services that are being provided, or have been provided, to you, information provided by you in connection with your donation of any body part or any bodily substance of that individual or derived from the testing or examination of any body part, or any bodily substance of yours or information about you which is collected before or in the course of, and incidental to, the provision of any health service or disability service to you.
The types of personal information we may collect about you include:
We may also collect your health information in the course of providing our Services to you.
We collect personal information in a variety of ways, including:
Unless authorised otherwise, we collect health information from you directly in the course of providing our Services to you, including during our consultations in person, online, via email or over the telephone. We may collect health information about you from third parties or from you about your family members for the purposes of preparing a family or genetic history.
Personal information: We may collect, hold, use and disclose personal information for the following purposes:
Health information: We may collect, hold, use and disclose health information for the following purposes:
We may disclose personal information to:
We may disclose health information to:
HealthOne: Please note that this practice is contributing to, and accessing healthcare information from HealthOne.
What is HealthOne?
HealthOne is a south island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.
HealthOne strictly adheres to the principles of the Privacy Act, 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information.
To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz
Google Analytics: We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
Overseas disclosure: Where we disclose your personal information and/or health information to third parties listed above, these third parties may store, transfer or access personal information outside of New Zealand which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and Rule 12 of the Health information Privacy Code 2020 only disclose the information if:
Your choice: Please read this Privacy Policy carefully. If you provide personal information and/or health information to us, you understand we will collect, hold, use and disclose your personal information and health information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Website and Services to you and your use of our Website and Services.
Information from third parties: If we receive personal information and/or health information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information and/or health information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information and/or health information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner.
We are committed to ensuring that the personal information and health information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is stored by us or transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
We may use cookies on our online services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online Services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online services with personal information, this information may be linked to the data stored in the cookie.
We use the following cookies:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online services.
Our Website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
If you are in New Zealand, we may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Website. We recommend you check our Website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
The Doctor NZ Limited NZCN 8214850
Address: PARADISE 2015 LIMITED, 1 Old Homestead Place, Kawarau Falls, Queenstown, 9300, New Zealand
Phone: 021 272 9917
Email: pragati1@me.com
Last update: 24 November 2022
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